All about your consultation

Consultation with one of our doctors? Follow the steps below.

COVID-19 measures

Consult the Covid-19 measures here.

How to make an appointment?

Please always make an appointment for a consultation, examination or procedure.

Contact the secretariat of the medical department or doctor of your choice.

Reminder by text

If we have your mobile phone number, we can remind you of your appointment in advance for certain procedures and consultations.

Cancel your appointment

If you cannot make it to your appointment (on time), please contact the secretariat of the medical department to cancel and/or reschedule your appointment.

What to bring?

Information for the doctor

  • (List of) medications you take
  • Medical documents such as a referral letter from your GP, radiographs, blood results ...

Documents for registration

  • Your identity card
  • In case of incapacity for work: a certificate of incapacity for work from the health insurance fund

What information do we need from you for registration?

  • Your phone or mobile number
  • Your E-mail address
  • Name, address and telephone number of your GP
  • In case of an accident at work:
    • date of accident at work
    • employer’ name and address
    • name and address of your employer's insurer

How to register at the self-service kiosk?

Before your consultation, make sure to register at the self-service kiosks in the entrance hall. You will find them next to the check-in counters.


Sign up by inserting your identity card in one of the kiosks.

You don’t have an identity card? Click here.

Vergeet e ID niet uit te halen

Take your identity card out of the kiosk.

Gegevens bevestigen

Your contact details appear on the screen. Check if this information is correct. If the data is correct, click ‘yes’.

If it is wrong, click ‘no’. If changes need to be made, the receptionist will do it for you at the counter.

Bevestigen afspraak

After that, confirm your appointment.


You may be asked if it concerns a work accident, for example for a consultation at Orthopaedics.

Etiketjes uitnemen

After that, your labels will be printed.

  • You will receive stickers with the route number to follow. You will also receive personalised stickers. You can go directly to the consultation (follow the route number on the top label).
  • You only received a label with a serial number? There are screens in front of the check-in counters. When your number appears on the screen, you may go the corresponding counter.
Geen e ID

I don’t have an eID

You don’t have an identity card? Click ‘no eID’.

Geen e ID vervolgticket

You will receive an e-ticket with a serial number. Watch the screens in front of the check-in counters. When your number appears on the screen, you may go the corresponding counter.

Opening hours

  • Our self-service kiosks are always available.
  • Our counters are manned continuously from 6:30 to 18:00h, Monday to Friday. In the weekend or after 18:00h, please contact the reception desk.
  • The reception desk is open on:
    - weekdays & Saturdays: 7 a.m. to 8 p.m.
    - Sundays & public holidays: 11.30 a.m. to 8 p.m.
  • Experiencing problems? Call 057 35 35 35 and press option 1.

Report to the secretariat or doctor

Routenummer klevertje

Every medical service and every doctor has its own route number. By following the correct route number you can easily and quickly reach the right service (specialty) or doctor.

Sometimes you also see a queue number on your sticker. You wait in the waiting room of the medical service until you see your number appear on one of the screens.

Corona measures:

  • Please always leave one chair in between to guarantee social distance.
  • Come to your consultation alone. Only if assistance is absolutely necessary (for example for less mobile patients, minors or people with cognitive problems) is one adult supervisor allowed. Guidance is not allowed at the day hospital anyway, because keeping sufficient distance (social distancing) is not possible. Exceptions to this are only allowed in consultation with the attending physician and/or the department.

You will find a lot of information on these personalized stickers:

  • Your patient number
  • The service where you go for a consultation
  • Your full name
  • Your gender and date of birth
  • Your national register number (INSZ)
  • Your phone number and/or your mobile number
  • The name of the doctor you are seeing (Special.)
  • The name of your GP (GP)

What will it cost me?

Unable to come to your appointment? Avoid extra costs!

If you are unable to come to your appointment with one of our doctors, please inform the doctor's office at least 24 hours in advance. If you repeatedly fail to do this (and there is no case of force majeure), the doctor may decide to charge a 'no-show' fee of max. 30 euros to cover the administrative costs.

How to reach our campuses?

Last modified on 19 May 2023

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