Consultation with one of our doctors? Follow the steps below.
Please always make an appointment for a consultation, examination or procedure.
Contact the secretariat of the medical department or doctor of your choice.
If we have your mobile phone number, we can remind you of your appointment in advance for certain procedures and consultations.
If you cannot make it to your appointment (on time), please contact the secretariat of the medical department to cancel and/or reschedule your appointment.
Before your consultation, you need to register using your identity card at the self-service kiosks in the entrance hall. The kiosks are located next to the registration counters.
To register, insert your identity card into one of the kiosks or scan the ISI+ card at one of the kiosks.
Don’t have an identity card? Click here.
Remove your identity card from the kiosk.
Your contact details will appear on the screen. Check whether this information is correct. If everything is correct, press ‘Yes’. If any of the information is incorrect, press ‘No’. If you press ‘No’, you will receive a numbered ticket. There are screens above the registration counters. When your number appears on the screen, you may go to the corresponding counter. The receptionist will then assist you.
Your appointment details will appear on the screen. Carefully check the name of the doctor and appointment time. If everything is correct, press ‘Yes’. If any of the information is incorrect, press ‘No’. If you press ‘No’, you will receive a numbered ticket. There are screens above the registration counters. When your number appears on the screen, you may go to the corresponding counter. The receptionist will then assist you.
You may be asked whether your appointment concerns a work accident, such as an Orthopaedics consultation.
Afterwards, your labels will be printed.
Don’t have an identity card? Press ‘No eID card’.
You will receive an e-ticket with a serial number. Watch the screens in front of the check-in counters. When your number appears on the screen, you may go the corresponding counter. The receptionist will then assist you.
Every medical service and every doctor has its own route number. By following the correct route number you can easily and quickly reach the right service (specialty) or doctor.
Sometimes you also see a queue number on your sticker. You wait in the waiting room of the medical service until you see your number appear on one of the screens.
You will find a lot of information on these personalized stickers:
Within our hospital, the General Rules state that hospitalised patients must always be treated at the NIHDI rates, with the exception of a single room, where a maximum supplement of 150% may be charged. Consequently, hospitalised patients can expect the same fee from all doctors at Jan Yperman Hospital. The difference lies in outpatient care, where the doctors who do not follow the NIHDI convention can determine their fees.
If you are unable to come to your appointment with one of our doctors, please inform the doctor's office at least 24 hours in advance. If you repeatedly fail to do this (and there is no case of force majeure), the doctor may decide to charge a 'no-show' fee of max. 30 euros to cover the administrative costs.
