All about your consultation

How to register at the self-service kiosk?

Before your consultation, make sure to register at the self-service kiosks in the entrance hall. You will find them next to the check-in counters.

Sign up by inserting your identity card in one of the kiosks.

You don’t have an identity card? Click here.

Take your identity card out of the kiosk.

Your contact details appear on the screen. Check if this information is correct. If the data is correct, click ‘yes’.

If it is wrong, click ‘no’. If changes need to be made, the receptionist will do it for you at the counter.

After that, confirm your appointment.

You may be asked if it concerns a work accident, for example for a consultation at Orthopaedics.

After that, your labels will be printed.

• You will receive stickers with the route number to follow. You will also receive personalised stickers. You can go directly to the consultation (follow the route number on the top label).
• You only received a label with a serial number? There are screens in front of the check-in counters. When your number appears on the screen, you may go the corresponding counter.

I don’t have an eID

You don’t have an identity card? Click ‘no eID’.

You will receive an e-ticket with a serial number. Watch the screens in front of the check-in counters. When your number appears on the screen, you may go the corresponding counter.

Every medical service and every doctor has its own route number. By following the correct route number you can easily and quickly reach the right service (specialty) or doctor.

Sometimes you also see a queue number on your sticker. You wait in the waiting room of the medical service until you see your number appear on one of the screens.

Corona measures:

• Please always leave one chair in between to guarantee social distance.
• Come to your consultation alone. Only if assistance is absolutely necessary (for example for less mobile patients, minors or people with cognitive problems) is one adult supervisor allowed. Guidance is not allowed at the day hospital anyway, because keeping sufficient distance (social distancing) is not possible. Exceptions to this are only allowed in consultation with the attending physician and/or the department.

You will find a lot of information on these personalized stickers:

• Your patient number
• The service where you go for a consultation
• Your full name
• Your gender and date of birth
• Your national register number (INSZ)
• Your phone number and/or your mobile number
• The name of the doctor you are seeing (Special.)
• The name of your GP (GP)