Questions about your invoice

FAQ

Why am I receiving this invoice by email?
As part of our commitment to sustainability, we aim to work digitally whenever possible.
Why is my date of birth requested?
Your invoice contains medical data that we want to protect as securely as possible.
What does “powered by Doccle” mean?
We collaborate with Doccle to make your invoices available digitally. You do not need a Doccle account to view or pay this invoice. However, if you already use Doccle, you can receive our documents there by connecting with Nexuzhealth.
What if I want to receive paper invoices again?
You can unsubscribe at any time via email.
Do you want an installment plan?
Send an e-mail to facturatie@yperman.net. Be sure to include your name and invoice number.
Did you make a double payment?
It is not necessary to report this. The amount will be refunded within a month.
Do you, as a foreigner, want a signed invoice?
Send an e-mail to facturatie@yperman.net. Be sure to include your name and invoice number.
You didn't use or used a wrong notice with your payment?
Send an e-mail to facturatie@yperman.net. Be sure to include your name and invoice number.

Did you know that...

you will receive your hospital invoice by email (from facturatie@yperman.net) if the hospital has your email address? If you would like to receive the invoice by email, please send an email to facturatie@yperman.net.
you can now consult your hospital invoice via Mynexuzhealth? All invoices relating to care from January 2026 onwards will be stored here for you. They will be available here from March/April 2026.
you can receive your hospital bill directly via Doccle if you have a Doccle account and have added Mynexuzhealth hospitals? (Bills will no longer be delivered via POM.)

This way, we ensure that your bill reaches you in a sustainable and secure manner.