You can use the Wi-Fi network free of charge when you visit or are admitted to the hospital. You can easily log into the network jyz_guest by clicking the pop-up page and logging in.
Wheelchairs and walkers are available in the entrance hall, next to the kiosks. You need a €1 coin or a token to use the wheelchairs. Please return the wheelchair or walker to the designated place next to the kiosks after use. On weekdays, a volunteer is available to help you from 8.30 a.m. to 12 p.m. and from 1 p.m. to 16.30 p.m.
The vending machines at the hospital work with cash. If you do not have any cash on you, you can use the change machine (next to the parking pay machine).
Outside visiting hours, you can always drop off items for a patient at the reception desk. A volunteer will deliver it to the patient's ward.
Have you been to the hospital for a consultation or visit and lost something? If so, here are some things we can recommend you do.
First, contact the department where you were. If the department does not recover the item, you can submit a report via the contact form on our website (scroll down and fill in the form marked "via e-mail". Under "what kind of question", click on "I have another question").
You can always contact the ombudsman service on 057 35 66 42 or send an email to ombudsdienst@yperman.net
The hospital is not responsible for lost property, but we would like to help you. Only in case of negligence by the employees can the hospital be held liable.
After your report reaches us, we will follow it up. If you still haven't received a message from us after a maximum of three months, your lost item was not recovered.
Found objects are kept at the department where they were found for a maximum of three months. After that, the items go to the ombudsman's office.
A non-valuable item is not kept any longer after that time. If the item is still in good condition, it will be repurposed.
The owner of a bank card is contacted. If that fails, we will notify CARD STOP and the bank card will be destroyed.
The owner of an ID card will be contacted. If that does not yield any results, we will give the ID card to the local police in Ypres. Report the loss of your identity card initially to the department, then to the ombudsman service and the police.
