Patient safety

This page provides more information about:

Safety
Improvement actions
Patient experience
Quality coordinator contact details

Safety

Patients entrust us with their lives, family members with their loved ones. Nothing is as important in the provision of quality care as ensuring patient safety at all times. We refuse to believe that our caregivers are deliberately doing a bad job or making mistakes. However, an unfortunate combination of circumstances may cause any one of us to make a mistake. Errors or incidents are seen as the failure of a system.

The Jan Yperman Hospital is continuously working on a culture of patient safety. In addition, every employee is encouraged to report errors and (near) incidents via a digitalised reporting system. This gives us a clear picture of where improvements can be made. We see reporting an incident as an opportunity for improvement. Every report is scrutinised and, where necessary, improvements are made on a multidisciplinary basis. All this takes place within an open and respectful climate, where patients come first.

The JYZ focuses on the following patient safety targets:

Perfect hand hygiene: Hand disinfection before and after entering the room and just before a sterile action (e.g. placing an infusion, wound care, etc.)
Safe medication: all activities aimed at the correct prescription, dispensing and use of medicines.
Effective communication: In a hospital, communication is often used to pass on actions and orders. It is important to get the message across clearly and intelligibly. In addition, it should be checked whether the recipient has clearly understood the message.
Preventing falls
- Click here to consult the brochure.
- Watch the video below for some fall prevention tips and exercises (in Dutch):

Correct patient identification: The identification bracelet is the basis for avoiding mistakes. Every patient admitted to the hospital is given a bracelet so that they can be identified at all times.
Safe operations
- Watch the instruction video on infection prevention in specific implant surgery below (in Dutch):

Improvement actions

A records audit is used to check whether the questioning about pain is systematically registered. After further training and information to management, we succeeded in finding the registration for 80% of the admissions.

Patient experience

Patients will be sent an email after discharge or after their consultation in which they are invited to assess the quality of our services. We are currently measuring the following patient experiences: hospitalisation satisfaction survey, day hospital, radiology, pain clinic, emergency room...

The question ‘What score would you give this hospital for this specific admission, if 0 is the worst possible and 10 the best possible hospital?’ was answered with the following scores: